FAQ / Policy

How long does shipping take?

All charm/button pin orders are shipped via USPS First Class mail, and come with free tracking! Sticker-only orders are sent via regular snail mail and do not come with tracking. After being dropped off at the post office, domestic orders will take about 1-2 weeks to arrive. International orders to Canada may take about 2-5 weeks to arrive.

You will receive an email notification with the tracking number when your shipping label has been created. Please note that this email typically means your order will be dropped off at the post office in 12-24 hours.

If your order takes longer or runs into any issues, please contact me via the BigCartel Contact form -OR- email me at [email protected]. To expedite the process, please include your name and order number, which can be found in your order confirmation email.

Note that I am not responsible for any shipping information & order mistakes made by the customer, so please make sure that your order is correct prior to purchasing, or contact me immediately to get it fixed! Thank you for your understanding!

International shipping?

I now ship to Canada! Due to shipping complications and other constraints, I have halted international shipping to other countries for now. I'm really sorry for the inconvenience, and appreciate your understanding!

Return/Exchange policy?

If I have not shipped your order yet, I can easily refund your order.

I do not offer refunds for the following circumstances:

• PayPal's refund fee
• Orders in transit
• 3 months or greater since the order was sent
• Shipping mistakes made by customer (incorrect street address, etc.) for an order that has already shipped
• Order mistakes made by customer (ordered wrong item, wrong quantity, etc.) for an order that has already shipped

My order is damaged/missing items.

Please don't hesitate to contact me via BigCartel's Contact form -OR- email me at [email protected] if you are unhappy with your order. I'm happy to do what I can to help resolve any issues!
To expedite the process, please include your name and order number (which can be found in your order confirmation email), a description of the damaged/missing items, and photos (if applicable).

Why does my charm have small air bubbles / small scratches on the flat acrylic?

Some charms have a clear protective seal layer intact. The air bubbles / small scratches will disappear if you peel this layer off and does not damage the charm.

It can be hard to see the layer at first, but if you carefully use a thin object to gently push it from the edge, it will start to peel back and then you can pull it off. It's quite satisfying :)

Packaging videos?

I sadly do not take packaging requests anymore, due to not having enough time to film and edit them(each typically take ~1.5 - 2 hours > <), thank you for your understanding!